RETURNS, REFUNDS AND EXCHANGES
Please note that with Covid-19 concerns, we reserve the right to refuse returns at this time.
Items on sale are non-refundable and considered final sale.
Returns on items eligible for returns are accepted within 30 days of purchase. Returns must be in new, unused condition, unopened with original wrapping intact, in the state you received them. We reserve the right to refuse used or damaged merchandise. We do not accept a return of purchases of 5 or more units of the same item in the same order.
Please note that we do not accept returns on final sale merchandise or products that are specified as non-returnable in its description.
For questions or more information about our return policy, please email us at email@example.com
To return an item follow the directions below:
For Returns and Exchanges:
There are just a few quick steps to complete:
1. To start, please email us at firstname.lastname@example.org. State the items you're looking to return or exchange and the reason for it.
2. Once your return request is submitted, our customer service team will email you with next steps.
3. Customers are responsible for the cost of return shipping.
Receiving a Refund
A refund will be issued once we have received your returned item(s). Any items that are damaged when we receive them are not eligible for a refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less the return label fee and administrative charges, if applicable. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
We will cover the expense of making a claim under our guarantee by offering you pre-paid shipping for any returns under this guarantee. To return an item under our guarantee, please follow the steps for returns detailed above. Once your items are returned, you will receive notification of your refund or new order.
Returns under our guarantee must be in new, unworn condition with original packaging, in the state you received them and made within 30 days from purchase. We reserve the right to refuse worn or damaged merchandise.
All items on final sale cannot be returned for a refund or exchanged, unless the product fails to meet a consumer guarantee under the Canadian Consumer Law.
This guarantee is provided by Dr.Rose Wong Inc. For questions or more information about our return email us at email@example.com or at 604-696-5244.